Vital Management Solutions

So how can we help?

A Team of Experts 

We are management consultants with over 40 years of diverse leadership experiences extending across various industries including Manufacturing, Professional Services, Marketing, and Operations.

During that time, we have developed the fundamental understanding that business leaders and entrepreneurs have to truly nurture their employees and genuinely connect with their customers to unleash the full potential of their workforce and brand. This team makes it happen!

Sue Douglas

President & Founder


Meet Sue

Sue Douglas, founder and President of Vital Management Solutions is a highly sought after and trusted management consultant and Human Resource advisor who specializes in the aligning of Human Resource solutions with business strategies.

For over 30 years, Sue’s contributions have had a distinguished tangible impact on the success and growth of a variety of organizations across industries such as Technology, Logistics, Manufacturing, Distribution, Professional Services, Real Estate, Communications, and Retail to name a few.

She is consistently looked to as a strategic advisor for her clients by providing “just in time” Human Resource and situational guidance, delivering management and leadership training, and having “courageous conversations”. Sue’s expertise in the Human Resource and leadership field makes her an invaluable resource to any organization or management team to elevate their current state.

Richard Lalonde

Lead, Operations & Facilities

Meet Richard

Richard is an Operations & Change executive with 20+ years of cross-functional and collaborative leadership experience. Prior to joining the Vital team, Richard was a valued client for over 15 years!  

Richard’s career has spanned a variety of Executive and Management roles in Change Management,  Facilities Management, Health & Safety Leadership, Operations Management and even Client Service Delivery and Account Management.

His expertise is invaluable to Vital clients, particularly as they navigate the workload and complexity of re-opening their businesses and returning employees to work.

As a seasoned coach and people leader, Richard has launched and led a variety of change initiatives in operations, service delivery and health & safety. He is known for his ability to drive culture changing actions, strategic planning, and end-to-end execution.

Characterized by his ability to influence and drive results, Richard is sought out to tackle the most complex business challenges for his clients. He is notorious for his practical management and problem-solving skills and as the “guy who gets things done!”. 

Richard is a fluently bilingual consultant with an energetic and results-oriented approach.  He takes a genuine interest in all of his clients and establishes excellent working relationships at all levels of the organization along with external stakeholders.

Download Your Return To Work Checklist

Your complete step-by-step guide to smoothly transition your employees back to work!

HR Consulting

Unleash the full potential of your Workforce!

Employment Law

Employment Contracts

Workplace Conduct Training

Employee Handbooks

Policy & Procedures


Workplace Investigations

Workplace Conduct

Theft & Fraud

Harassment Complaints

Discrimination Complaints

Workplace Violence Complaints

Diversity, Equity & Inclusion

Awareness Training – Embracing Diversity

Strategic & Tactical Guidance

DEI Program Management

DEI Coaching and Mentoring

Unbiased Recruitment & Interviewing

On-Call Advice

Situational Strategies

On-Demand Situational HR Advice

Reducing Employer Risk

Increasing Employer R.O.I

Return To Work

Facility & Safety Assessment

Health & Safety Excellence Program

Protocol Implementation

Compliance Training  

Management Training

Team Building

Courageous Conversations

Managing Conflict

Performance Management

Leadership & Delegation


Management Strategy

Change Management

Organizational Design

Risk Management


Full Cycle Recruitment

Talent Acquisition Strategies

Employee On-Boarding

Recruitment Campaigns

Success Stories

Trusted by some of Canada’s largest and fastest growing companies!

Their HR Consultants bring a wealth of knowledge in the field of Human Resources; they are our ‘go-to’ Consultant whenever we need to bring someone in to facilitate training for Performance Management, Management and Leadership Development, and any number of internal one-off training requirements.

I have no hesitation to recommend Vital Management Solutions to any potential client who wants a first-class HR Partner to further their business

Barbara Gill

Human Resources Manager, DB Schenker Canada

Curling Canada partnered with Vital Management Solutions during a pivotal time. We engaged the Vital team to develop and redesign our corporate governance framework, policy registry and board operating procedures manual to reflect the growth and advancement of our sport and organization as a whole.

Throughout the entire project, the team at Vital were extremely accessible, responsive, and provided ongoing insightful recommendations for a seamless delivery. It was a pleasure working with them and I look forward to partnering with Vital on future projects!

Katherine Henderson

CEO, Curling Canada

Vital’s HR Consultants have been key and instrumental in the planning and execution of countless projects and in helping us to maintain a positive and engaged workforce.

They are ALWAYS there for us when we most need them and it is a true pleasure to continue working with the Vital Management Solutions team!

Len Piccinnini

CFO, The Taylor Group


Hours of client engagements

Digital Marketing

Unlock the true potential of your Digital Brand!

Website Design

Custom Website Design & Development

Content Management System

Modern Website Design

SEO & Mobile Friendly

Drag & Drop Interface



SEO & Google Ads

Keyword Research

SEO Coaching

Installing Google Analytics

Google Ranking

Backlink Building

Lead Generation

PPC Campaigns

Social Media Marketing

Social Media Channel Set Up

Social Media Management

Social Audit

Content Calendar

Analytics Management

Social Media Paid Advertising

Social Copywriting


Graphic Design

Digital Design

Print Design

Stationary Design

Vinyl Design

Custom Design Projects


Commercial Photography



Web Photography

Social Media Content




Explainer Videos

Motion Graphics

Training Videos

Full-scale editing 

Digital Bootcamps

1/2 day sessions

1 day sessions

One-on-one coaching

Digital Retreats


Digital Marketing Strategy

Integrated Digital Strategy

In-person sessions

Digital Transformation

Digital Playbook

Digital Strategy + Web Design


  • Brand Identity Design
  • Photography
  • Social Media Content
  • Digital Strategy

Web Design + Business Strategy

Knight & Grey

  • Brand Identity & Strategy
  • Website Design & Development
  • Photography & Video
  • Social Media Generation

Web Design + Social Media Strategy


  • Website Design
  • Logo & Stationary Design
  • LinkedIn Strategy
  • Digital Direction

Over 40

Years of CONSISTENT Business Results



Or send us a quick note!